THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.

A. GENERAL TERMS

These terms and conditions, including the General Terms and Special Terms along with any agreements executed or accepted by you (“you/ your” or “User” or “Customer or Sender or Bringgger or Receiver”), which are incorporated herein by reference (“Terms”) when you access, use or interact with the mobile application (“Bringgg App”) or website available at https://www.bringgg.com (collectively, “Platform”) whether through a computer or a mobile phone or any other device (“Device”) or avail the Services (defined hereinafter) provided by RS Gentsia Private Limited (“Bringgg” / “Company” / “us”, “we” or “our”). Policy, please do not use or access the Bringgg Platform.

All the Services provided by the Company to you would be by means of your use of the Platform. These Terms will govern the relationship between you and the Company in the course of provision of the Services. These Terms govern your access/interaction or use of the Platform and/or availing of Services.

Please read these Terms carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform, or availing the Services. By using this Platform or availing the Services, you acknowledge that you have read and understood these Terms and agree to be bound by these Terms, without any limitation or qualification. If you do not agree with these Terms, please do not access the Platform or avail the Services.

These Terms expressly supersede prior agreements or arrangements with you. Use of and access to the Platform is offered to you upon the unconditional acceptance by you of all the terms, conditions, and notices contained in these Terms and Policy (which is incorporated herein by reference), along with any amendments made by the Company at its sole discretion and posted on the Platform from time to time.

I. SERVICES

We provide the following services (“Services”) to you:

1. A Platform to facilitate the movement of social goods in packages from one location to the other through services offered by third party volunteers (“Bringggers”).
2. A Platform to facilitate the booking of packages to be transported by third party volunteers who are registered with the platform and avail such services provided by the Bringggers ;and
3. Other support services (such as associated payment collection) as offered by Bringgg from time to time.

II. YOUR REPRESENTATIONS, WARRANTIES AND UNDERTAKINGS

In relation to your use and access of the Platform or for availing the Services, you represent, warrant, and provide the following undertakings:

1. For the purposes of registration/creation of an account on the Platform, you confirm that you are 18 years of age.
2. The Service is not available for use by persons under the age of 18. You may not authorize third parties to use Your Account (defined below), and you may not allow persons under the age of 18 to receive Services through Bringggers unless they are accompanied and/or overseen by you. However, you agree to take full responsibility for the use of Services by such minors including in respect of ensuring their safety while availing such Services and Bringgg will not be responsible or liable for any consequences arising from the same.
3. If the Company becomes aware or it acquires credible knowledge that you have misled us regarding your age, then the Company reserves its rights to deactivate the account and you will not be liable to raise any claims including any insurance from the Company.
4. These Terms impose valid and legally binding obligations on you and are enforceable against you.
5. You confirm that you neither have had any insolvency proceedings against you nor have you ever been adjudicated insolvent by any court or other authority.
6. You are not restricted by any legal, regulatory, judicial, quasi-judicial or other authority, to access the Platform or avail the Services, including to enter into transactions contemplated for availing the Services.
7. You agree to use the Services only for purposes that are permitted by these Terms and in accordance with applicable laws.
8. By using the Platform or the Services, you authorize Bringgg, whether directly or indirectly through third parties, to collect information about you or make any inquiries necessary to validate your identity, in accordance with our Privacy Policy. Please read the Privacy Policy to understand how we collect, process, and share your information, including personal information and sensitive personal data or information (collectively, “Information”).
9. Further, we may ask you for Information or documents that will allow us to reasonably identify you, requiring you to take steps to confirm your right over your email address or financial instruments, or verifying your Information against third party databases or through other sources. We reserve the right to terminate, suspend, or limit access to the Services in the event we are unable to obtain or verify this Information.
10. When you provide any Information to Bringgg, you agree to provide only true, accurate, current and complete Information. You understand and acknowledge that the responsibility to provide correct Information, including the contact information, bank account details, etc., as required in connection with the Services, lies solely with you. You must take all caution to ensure that there are no mistakes and errors in the Information you provide. We will not be responsible to verify the accuracy of the Information provided by you.

III. OPERATION OF PLATFORM

1. You must register on the Platform and create an account on the Platform (“Your Account”) by providing accurate Information as sought during the registration process. You are solely responsible for maintaining the confidentiality of your credentials (username, password, etc.) provided upon registration and the Company is not liable for any loss you may incur as a result of someone else using Your Account, either with or without your knowledge.
2. Your Account cannot be transferred, assigned, or sold to a third party.
3. You agree to accept responsibility for all activities that occur in or from Your Account. You agree to establish reasonable security procedures and controls to limit access to the password or other identifying information of Your Account to unauthorized individuals, which includes choosing passwords and other credentials in a manner that will protect the security of your Information. Your credentials include your username and password to Your Account and to any third-party account you have used to login to Your Account.
4. You agree to inform us immediately if you have any reason to believe that your login credentials have become known to anyone else, or if the password or Your Account is being or is likely to be used in any unauthorized manner.
5. Bringgg will not be liable for any breach of security or unauthorized use of Your Account.
6. The Company will forward your booking request made on the Platform (“Service Request”) to the Bringgger selected by you on the available on the platform.
7. The Company may monitor and record calls made to the Senders, for the purpose of training and improving customer care services, including complaint related services.
8. The Bringgger will have the sole discretion to accept or reject each Service Request.
9. If Bringgger accepts the Service Request, a notification will be sent to you with the information regarding the package and option to connect with Bringgger.
10. The Company will make reasonable efforts to bring you in contact with the Bringgger in order to obtain the Service subject to availability of the Bringgger in or around your location at the time of your Service Request.
11. Even after acceptance of the Service Request, the Bringgger may not reach your pick-up location or decide not to render the Service, in which event the Company will not be held liable.
12. The Company will not be liable if you do not download the correct mobile application to access the Platform or do not visit the appropriate web portal.
13. For the avoidance of doubt, it is clarified that the Company itself does not provide the Transportation Services and Package Services and only facilitates these services through the Platform. It is the Bringgger who is responsible for rendering the Transportation Services and Package Services to you. You acknowledge that Bringgg is merely an intermediary and does not provide the Services as a transportation carrier and the Transportation Services and Package Services are provided by independent third-party contractors (Bringggers) directly who are not employed by Bringgg or any of its affiliates.
14. The Company reserves the right to discontinue or introduce any of the modes of Service Requests and/or for providing Services.

IV. YOUR CONDUCT

1. You will use the Services for lawful purposes and in compliance with applicable laws, and refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation and will comply with all applicable laws of the Republic of India.
2. You will treat the Bringgger with respect and not cause damage to them or any of their properties or engage in any unlawful, threatening, harassing, abusive behaviour or activity.
3. The Company is not responsible for the behaviour, actions, or inactions of Bringggers. Any contract for the provision for the Services is exclusively between you and the Bringgger and the Company is not a party to the same.
4. By using the Platform, you acknowledge and agree that:
   1. You will download Bringgg App for your sole, personal use and will not resell it to a third party;
   2. You will not authorize others to use Your Account;
   3. You will not assign or otherwise transfer Your Account to any other person or legal entity;
   4. You will not use the Platform for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
   5. You will not misuse the Platform or attempt to defraud either the Company, Bringgger or third parties;
   6. You will not impair the proper operation of the Platform and you will not use any device, software, routine, file or other tool or technology, which includes any viruses, trojan horses, worms, time bombs or cancelbots, intended to damage, interfere with or affect functionality or operation of the Platform or the Services, to surreptitiously intercept or expropriate any system, data or information in connection with the Services or as hosted/available on the Platform, or to affect the operation of any other websites or the internet;
   7. You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure associated with the Platform or the Services, including but not limited to denial of service attacks, “spam” or any other such unsolicited overload technique;
   8. You will not try to harm the Platform in any way whatsoever;
   9. You will not copy or distribute the Platform or its contents without written permission from the Company;
   10. You will keep secure and confidential your account password or any identification which the Company may provide you which allows access to the Platform;
   11. You will provide the Company with whatever proof of identity we may request;
   12. You will only use an access point or at least a 3G, 4G or 5G data account access point which you are authorized to use;
   13. You will not use the Platform with an incompatible or unauthorized Device;
   14. You will not indulge in any fraudulent activities including, but not limited to intentionally falsifying Information, create dummy/duplicate accounts for fraudulent purposes, manipulate the settings on a phone/Device to prevent or impair the proper functioning of the Platform, abuse promotions and/or not use them for their intended purpose, dispute charges for fraudulent or illegitimate reasons, falsify documents, records, or other data for fraudulent purposes, or any other activity which is in contravention of applicable laws, is in violation of these Terms, or is not intended or permitted under these Terms; and
   15. If you create more than one account per User, Bringgg has the right to terminate such accounts
5. In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
   1. Belongs to another person and to which you do not have a right to such information;
   2. Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
   3. Infringes any patent, trademark, copyright or any other proprietary rights;
   4. Harms minors in any way or is harmful to child;
   5. Any commercial material or content (including solicitation of funds, advertising, or marketing of any good or services);
   6. Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature, or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit specified by the Government;
   7. Impersonates another person;
   8. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
   9. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
   10. Is in the nature of an online game that is not verified as a permissible online game;
   11. Is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; or
   12. Violates any law for the time being in force.
6. The Company reserves the right to immediately terminate your use of the Platform and stop providing you the Services should you not comply with any of the rules provided in these Terms.

V. COMMUNICATION AND NOTIFICATION

1. You agree that Bringgg (either directly or indirectly through its affiliates or third parties) may communicate with you in connection with the Platform or the Services, either electronically (for example, push notifications), or through phone calls, WhatsApp messenger application, email, or in writing through other modes.
2. Any electronic communications will be considered to be received by you within 24 hours of the time we send it to your attention (such as via email, SMS or other online notification, through WhatsApp messenger application). We will assume you have received any communications sent to you by postal mail, 3 business days after we send it.
3. If you are a Customer who has registered on the Platform and shared your contact details with us, we may need to contact you in connection with the Services, and you give express consent to us and our permitted assigns and third-party agents to communicate with you in any way, such as calling, texting, or e-mailing via:
   1. A mobile phone or landline number you provide to us, use to contact us, or at which we believe we can reach you (even if it is not yours);
   2. Any email address you provide to us or associated with your account on the Platform;
   3. Automated dialler systems and automatic telephone dialling systems; and
   4. Pre-recorded or artificial voice messages and other forms of communications.
4. The accuracy, readability, clarity, and promptness of the communications depend on various factors. Bringgg will not be responsible for any non-delivery, delayed delivery, or distortion of the communication in any way whatsoever.

VI. PAYMENT FOR SERVICES

1. You will be required to pay charges for the Services used by you either by using the online payment gateway provided in the Platform. The Company collects the charges for the Services on behalf of the Bringggers after obtaining authorization from the Bringggers and the payment is remitted to the Bringgger’s bank account registered with the Company.
2. The rates of the Services and any cancellation fee, if applicable, will be notified on the Platform.
3. The charges for the Services will be updated or amended from time to time at the sole discretion of the Company and it will be your responsibility to remain informed about the charges for the Services.
4. You agree that you will pay for all Services you purchase from the Bringgger and for the use of the Platform either by way of online payment or by cash. In the event the payment cannot be accepted through the online payment or any other mode, you will be required to pay the charges for the Services availed by way of cash. You agree and acknowledge that Bringgg is not in any way responsible for the settlement of cash payments made by you directly to the Bringgger.
5. In order for us to facilitate UPI payments, we are required to conduct a bank account validation and Virtual Payment Address (“VPA”) validation and you agree for such validation to be conducted. We conduct these validations through a third-party service provider.
6. Any payment made is non-refundable. At the end of the trip for the Transportation Services, we will facilitate for you to receive a copy of the invoice from the Company on your registered e-mail account with the Company.

VII. DISCLAIMERS

1. The information, recommendations provided to you on or through the website or the Platform is for general information purposes only and does not constitute advice.
2. The Company will reasonably keep the Platform and its contents correct and up to date and offer you uninterrupted access but does not guarantee that the Platform is free of errors, defects, malware, and viruses or that the contents in the Platform are correct, up to date, and accurate. Bringgg assumes no liability whatsoever for any monetary or other damage or loss suffered by you on account of the delay, failure, interruption, or errors in the operation of the Platform.
3. The Company will further not be liable for damages resulting from the use of or the inability to use the Platform, including but not limited to damages resulting from failure or delay in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
4. If you choose to access the Platform from locations other than India, you will do so at your own risk, and you will be solely liable and responsible for compliance with applicable local laws and regulations of such location. The mere fact that the Platform can be accessed through the internet by you in a country other than India will not be interpreted to imply that the laws of the said country govern these Terms or use of the Platform. We accept no liability whatsoever, indirect or consequential, for non-compliance with the laws of any country other than India.
5. Access to the Platform or the Services may be unavailable, delayed, limited, or slowed, from time to time, due to the inherent nature of the internet and, among other things, also due to:
   1. Servers, networks, hardware failure (including your own computer or mobile), telecommunication lines and connections, and other electronic and mechanical equipment;
   2. Software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content;
   3. Overload of system capacities;
   4. Damage caused by severe weather, earthquakes, wars, insurrection, riots, civil commotion, act of God, accident, fire, water damage, explosion, mechanical breakdown, or natural disasters;
   5. Interruption (whether partial or total) of power supplies or other utility service, strike or other stoppage (whether partial or total) of labor;
   6. Governmental or regulatory restrictions, exchange rulings, court or tribunal orders, or other human intervention; or
   7. Any other cause (whether similar or dissimilar to the above) beyond the control of Bringgg.
6. The quality of the movement of social goods in packages from one location to the other through services offered by third party volunteers is the responsibility the Bringgger who ultimately provides such services to you and Company is not liable for the same. However, any complaints about the Transportation Services and Package Services provided by the Bringgger should be submitted to Company by an email as notified from time to time
7. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES AND/OR THE PLATFORM. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE AND/OR THE PLATFORM WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY SERVICES, INFORMATION OBTAINED BY YOU THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE SERVICES AND/OR THE PLATFORM WILL BE CORRECTED, OR (F) THE PLATFORM OR THE SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS,. THE PORTAL IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent. You acknowledge and agree that the entire risk arising out of your use of the Platform and / or the Services remains solely and absolutely with you and you will have no recourse whatsoever to the Company

VIII. INTELLECTUAL PROPERTY RIGHTS

1. The Company is the sole owner and lawful licensee of all the rights to Platform or any other digital media and its contents. The content means its design, layout, text, images, graphics, sounds, video, etc. the website, Platform or any other digital media content embody trade secrets and Intellectual Property Rights protected under worldwide copyright and other laws. All titles, ownership and Intellectual Property Rights in the Platform and its content remain with the Company except the third party content and link to third party website on the Platform. The term “Intellectual Property Rights” means all intellectual property rights or similar proprietary rights, including: (i) patent rights and utility models, (ii) copyrights and database rights including moral rights, (iii) trademarks, trade names, domain names and trade dress and the associated goodwill, (iv) trade secrets, and (v) industrial design rights; and for each of the foregoing includes any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.
2. All rights not otherwise claimed under these Terms or by the Company are hereby reserved. The information contained in this Platform is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.
3. The Company does not represent or endorse the accuracy or reliability of any information or advertisement contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this Platform, or the quality of any products, information or other materials displayed, or obtained by you as a result of any product, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with a Service.
4. All related icons and logos are registered trademarks or service marks or word marks of the Company in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
5. Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable license to download and install a copy of the Platform on a single mobile device that you own or control and to run such copy of the Platform solely for your own personal use.
6. Customer data: As between Bringgg and Customer, all right, title and interest in: (i) the Information, (ii) other information input into the Platform by Customer or its authorized users (“Other Information”), and (iii) all Intellectual Property Rights in each of the foregoing, belong to and are retained solely by the Customer. Information and Other Information are collectively referred to as “Customer Information”. Customer grants to Bringgg a limited, non-exclusive, royalty-free, worldwide license to use the Customer Information and perform all acts with respect to the Customer Information, as may be necessary for Bringgg to operate, maintain and improve the Platform or provide the Services to Customer, and a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify and distribute the Other Information as a part of the Aggregated Statistics (defined below). Customer is solely responsible for the accuracy, quality, veracity, integrity, legality, reliability, and appropriateness of all Customer Information. Bringgg agrees to access and use the Customer Information solely as set forth in these Terms or the Privacy Policy.
7. Aggregated statistics: Notwithstanding anything else in these Terms, Bringgg may monitor Customer’s (including the authorized users) use of the Platform and the Services and use data and information related to such use and Customer Information in an aggregate and anonymous manner, including to compile statistical and performance information related to the provision and operation of the Platform and the Services (“Aggregated Statistics”). As between Bringgg and Customer, all right, title and interest in the Aggregated Statistics and all Intellectual Property Rights therein, belong to and are retained solely by Bringgg. Customer acknowledges that Bringgg will be compiling Aggregated Statistics based on Customer Information and Information input by other customers into the Platform. Customer agrees that Bringgg may: (i) make such Aggregated Statistics publicly available, and (ii) use such information to the extent and in the manner required by applicable law and for purposes of data gathering, analysis, service enhancement and marketing, provided that such data and information does not identify Customer.
8. You will not do the following:
   1. License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Platform in any way;
   2. Modify or make derivative works based upon the Platform;
   3. Create internet "links" or "frame" or "mirror" any application on any other server or wireless or Internet-based device; or iv. Reverse engineer or access the Platform in order to:
   4. Reverse engineer or access the Platform in order to:
      1. design or build a competitive product or service,
      2. design or build a product using similar ideas, features, functions or graphics of the Platform,
      3. copy any ideas, features, functions or graphics of the Platform, or
      4. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Platform.

IX. THIRD-PARTY LINKS

1. During use of the Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party Bringggers, advertisers or sponsors showing their goods and/or services through a link on the Platform. These links take you off the Platform and are beyond the Company's control. You therefore visit or access these websites entirely at your own risk.
2. Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.

X. TERM AND TERMINATION

1. These Terms, which form the contract between the Company and you, are concluded for an indefinite period. You are entitled to terminate the contract between the Company and you at any time by deleting Your Account on the Platform.
2. The Company is entitled to terminate your access to the Platform and/or the Services at any time and with immediate effect (by disabling your use of the Platform and the Service) if you: (a) violate or breach any term of these Terms, or (b) in the opinion of the Company, misuse the Platform or the Service, or (c) if there is reason to believe that the account is used fraudulently.
3. The Company is not obliged to give notice of the termination in advance. After termination, the Company will give notice thereof in accordance with these Terms.
4. Neither party hereto will be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lockout, riots, rebellions, accidental explosions, floods, storms, acts of God, and similar occurrences.
5. The Company, in addition to its right to terminate or suspend access to Your Account and/or the Services in case of violation of these Terms, the Privacy Policy, or any applicable law, reserves the right, in its sole discretion, to legally prosecute you if you act in a way that the Company, at its sole capacity, decides involves fraud or misuse of the Platform, or is harmful to the Company's interests or another user, any Bringgger, or any other participating third-party.
6. The Company's failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of the Company's rights.

XI. INDEMNITY AND LIMITATION OF LIABILITY

1. You will, at your expense, defend, indemnify and hold harmless the Company, its affiliates, licensees, and its officers, directors, agents, and employees from any and all claims, losses, liabilities, damages, expenses, and costs (including attorneys' fees and court costs) which result from a breach or alleged breach of these Terms by you, including but not limited to, (i) your use or misuse of the Platform or Services; (ii) any claims from any third-party as a result of or in connection with your use of the Platform or the Services.
2. Bringgg reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Bringgg, including rights to settle, and you agree to cooperate with Bringgg for such defense and settlement. Bringgg will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. Customer may, at its own expense, engage separate counsel to advise Customer regarding a claim and to participate in the defense of the claim, subject to Bringgg's right to control the defense and settlement.
3. IN NO EVENT WILL BRINGGG BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
4. IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BRINGGG’s AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF INR. 1000/-.

XII. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

1. These Terms will be governed by and interpreted in all respects in accordance with the laws of the Republic of India.
2. Subject to the provisions made in Clause XII.3, the Parties hereby submit to the exclusive jurisdiction of the courts of Kochi, India.
3. All disputes arising out of or in relation to these Terms will be settled amicably by the parties. In the event no amicable settlement is arrived at within a period of fifteen (15) days from the date of first initiation of the dispute by one party to the other, the parties will resolve the dispute by means of arbitration pursuant to the Arbitration and Conciliation Act, 1996.
4. The arbitration proceedings will be conducted by an arbitral tribunal comprising of 1 (one) arbitrator mutually appointed by You and the Company.
5. The arbitration proceedings will be conducted in the English language only, and the seat for arbitration will be Kochi, India.
6. The award of the arbitral tribunal will be final and binding.

XIII. ASSIGNMENT

You may not assign your rights under these Terms without the prior written approval of the Company.

XIV. SEVERABILITY

If any provision or any part of a provision of these Terms is held to be invalid, unenforceable or prohibited by applicable laws of the Republic of India, such provision or part of provision will be severed from these Terms and will be considered divisible as to such provision or part thereof and such provision or part thereof will be inoperative and will not be part of the consideration moving between you and the Company hereto and the remainder of these Terms will be valid and binding and of like effect as though such provision was not included herein.

XV. CHANGES TO THESE TERMS

Bringgg may change these Terms from time to time. If Bringgg makes any changes to these Terms that it deems to be material, Bringgg will make a reasonable effort to inform you of such changes, but it is your responsibility to review the Terms posted to the Platform from time to time to see if it has been changed. The updated version of these Terms will supersede the current version and such updated version will be immediately effective upon being posted on the Platform. The continued use of the Platform following the notification of modification of the Terms or after being updated on the Platform will be construed to mean the acceptance of the said modified Terms.

XVI. NOTICES

The Company may give notice by means of a general notice on the Platform, or by electronic mail to your email address on record in the Company’s account, or by written communication sent by regular mail to your address on record in Company’s account.

XVII. CUSTOMER CARE

Any opinions, issues, or suggestions regarding the Platform and / or Services can be provided/resolved by reaching out to the customer care number or email mentioned below:

Customer Care details: support@bringgg.com

Alternatively, you can contact Customer Care using the chat functionality on the Bringgg App and a customer service associate will get back to you.

Please note that concerns pertaining to a specific Service Request or a Bringgger may be reported not beyond 24 hours from when the Services were availed.

Open box policy

Introduction

At Bringgg, we value transparency and customer satisfaction. Our Open Box Policy ensures that customers have the opportunity to inspect their shipments before accepting them. This policy outlines the process and customer rights related to Open Box Deliveries.

Bringgg Platform connects a SENDER, a person who sends a letter or parcel (the "Consignment"), through a person called BRINGGGER to a person called RECEIVER and enables the transfer of the Consignment from SENDER to RECEIVER (the "Service"). The expressions "customer" or "user" may be used to denote SENDER or BRINGGGER or RECEIVER as deems fit in the situation.

This policy informs you of our open box policy during the collection and delivery of Consignment when you use our Service and the choices you have associated with the Service.

Definition

An Open Box Delivery refers to the practice of allowing customers to inspect the Consignment before confirming acceptance. It applies to all types of Consignments regardless of its size and value.

Process

Inspection Process:

SENDER to BRINGGGER delivery

• The SENDER shall bring the Consignment unsealed for the inspection of the BRINGGGER.
• If the Consignment is in sealed condition, the BRINGGGER can demand for opening the Consignment.
• If the SENDER prefers to pack or seal the Consignment after the inspection of the BRINGGGER, it is the duty of the SENDER to do so.

BRINGGGER to RECEIVER delivery

• If the Consignment is in sealed condition, the BRINGGGER shall open the Consignment for the inspection of the RECEIVER.
• The BRINGGGER is not bound to pack or seal the Consignment after the inspection of the RECEIVER.

Customer Decision:

After inspection, the customer can choose one of the following options:

Acceptance:

If satisfied with the Consignment's content, the customer can accept the delivery.

Refusal:

If the customer identifies any issues (e.g., wrong item, missing item, or presence of items not sent originally), they can refuse the delivery.

Customer Rights

Right to Inspection:

Customers have the right to inspect the Consignment before accepting it. However the BRINGGGER's right to inspect the Consignment is subject to the privacy and confidentiality requirements in the Exceptions.

We encourage customers to thoroughly examine the Consignment before accepting it.

Exceptions

Partially Eligible Items:

When the Consignment contains documents with sensitive, private or confidential content, if the SENDER declares so, the BRINGGGER is only authorised to verify the consignment without access to the information contained in the documents. The SENDER may seal the Consignment after the inspection and demand that the seal shall be opened only in the presence of the RECEIVER.

Legal Obligations:

Our Open Box Policy complies with all relevant laws and regulations. We respect customer privacy and confidentiality during the inspection process.

Changes to This Open Box Policy

We may update our Open Box Policy from time to time. We will notify you of any changes by posting the new Open Box Policy on this page.

Conclusion

By implementing this Open Box Policy, we aim to enhance trust, customer satisfaction, and transparency in our Services.

Thank you for choosing Bringgg!

Contact Us

If you have any questions or need further clarification, please feel free to contact our customer support:

• By email: support@bringgg.com
• By mail: 33-16-9, 2nd floor, Usha Mansion, Ramanadham Street, Kasthuribaipeta, Moghalrajpuram, Vijayawada (Urban), Krishna, Andhra Pradesh-520010, India.