Last updated on 31/10/2023

Data Privacy Policy

By entering this website or registering for or using any Bringgg service, you consent to the terms of this policy. By submitting your Information to Bringgg, you will be treated as having given his/her/their permission for processing the same in a manner provided in this policy.

Introduction

RS Gentsia Pvt. Ltd.(herein after referred to as ‘Bringgg’) respects your privacy and is committed to take reasonable precautions to protect information consisting of personal information and sensitive personal data or information of the visitors/users as provided under the laws in force.

This Privacy Policy describes how Bringgg collects, uses, shares and protects personal information that we collect from you, the end user of the Bringgg Website, applications (herein after referred to as apps) and services (collectively Bringgg services).

This Policy should be read in conjunction with Terms and Conditions.

This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be made available online. Bringgg will make all efforts to communicate about significant changes to this policy. You are encouraged to to periodically visit this page and review the policy and any changes.

This Privacy Policy This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 (as amended/re-enacted from time to time) (“IT Act") and rules thereunder, and, amongst others, is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the App. This Privacy Policy is an electronic record, generated by a computer system and does not require any physical or digital signatures.

Collection of Information

• In order to enable us in providing you with the best in class services, we require certain information be shared by you with us. Bringgg may collect the following types of information:
• “Personal Information” which shall mean information which could reasonably be used to identify you personally, which may include, but not limited to the following:
• Basic details which you provide during the registration process such as Name, Phone Number, Email Address, Bank Account Details, Communication or Permanent Address.
• Photograph provided during registration or during the profile update.
• Proof of Identity and Address documents such as PAN Card, Driving License, Passport etc.
• Transactions performed which can identify you as an individual through your customer ID or other relevant unique identifier.
• Demographic details such as gender, city, PIN code or nearest location.
• Live Location/Usage logs/Server logs/Cookies which may contain details of your personal or sensitive personal information.
• Service specific information or identifiers such as IMSI, MSISDN, Customer ID etc.
• Device specific information or identifiers such as IMEI, OS specific identifiers.

For the purpose of this policy, sensitive personal data or information has been considered as a part of Personal Information, which may include, but not limited to the following:

• Passwords or authentication information for any of our services or apps.
• Financial information, such as details of bank account, credit card, debit card, or other payment instrument details etc.

“Non-Personal Information” which shall mean information that does not identify you or any other individual, and includes session, web beacons and usage and transaction data, aggregate log data and aggregate information. We use this information to inter-alia deliver our web pages to you upon request, to tailor our services to the interests of our users, to measure traffic within our services, to improve the quality, functionality and interactivity and let advertisers know the geographic locations from where our users/ visitors come.

• We are mandated under law to collect the following information, which is mandatory for provision of services to you:
• Basic details which you provide during the registration process such as Name, Phone Number.
• Photograph provided during registration.
• Proof of Identity Documents such as Pan Card, Driving License, UIDAI, Passport.
• Proof of Address Documents such as Driving License, Passport, Utility Bills.

Use of Information

• The information provided by you to us is used for a number of purposes connected with our business operations which may include the following:
• Verify your identity, access, privileges assigned and relationship with us.
• Provisioning of products/services, testing or improvement of services, recommending various products or services.
• Processing your requests, enquiries and complaints, customer services and related activities;
• Communicating to you about bills, invoices, existing or new offers, content, advertisements, surveys, key policies or other administrative information;
• Analytics and reviews for improvement of our services;
• Improving your experience while using our services by presenting advertising, products and offers tailored to you;
• Completing your transaction;
• Support to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems; and
• Other usages that you may consent to.

We will strive to keep your personal information confidential as required under applicable laws.

Further, with respect to Non-Personal Information automatically collected and stored in files, we shall use this information to understand and analyze trends, to administer our services, to learn about user behavior on the apps and while using our services, to gather demographic information about the user base as a whole and to measure traffic patterns on our network and apps. As Non- Personal Information does not personally identify you, we may use and disclose Non-Personal Information at our discretion.

Sharing and Disclosure

We do not sell or rent personal information to any third party entities. We limit the disclosure of the personal information to certain circumstances, as provided below:

• With Bringggers/Senders/Receivers: While you place a request to carry social goods through the Bringgg Platform, your information is provided to us and to the Bringggers/Senders/Receivers with whom you may choose to send/receive social goods. In order to facilitate your transaction, we provide your information to that Bringgger/Sender/Receiver in a similar manner as if you had contacted them directly. If you provide a mobile phone number, Bringgg may send you text messages regarding the status of the goods movement.
• With Partners: We may share your information with our partners including but not limited to vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
• With Other Users: We may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
• Government or judicial process: We may share your Personal Information with the government / government authorities or agencies and legal or judicial authorities for any investigation or to comply with legal process or in response to a request by any of these authorities or to enforce applicable terms and conditions or to protect our, our users and Partners rights, privacy, safety or property.
• Legal Reasons: The information provided by you may be shared with our other entities and affiliates to help in detecting and preventing identity theft, frauds and other illegal activities; correlate or map related accounts to prevent misuse of our products & services and to provide you our services.
• Mergers or acquisitions: In a scenario where we or our assets are merged or acquired by the other business entity, or during restructuring of business or re-organization, we may have to share information provided by you with the other business entities. Rest assured, if such a transaction occurs the other business entity or the newly combined business entity would be required to follow this Privacy Policy.
• Protection of Bringgg: To protect your rights and/or those of our Partners, and to allow Bringgg to pursue available remedies or limit the damages that it may sustain in case of unauthorised use / misuse of our products or the content thereon, by third parties.

Storage, Retention and Security

• We have adopted reasonable security practices and procedures to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented such measures, as stated above, to protect against unauthorized access to and unlawful interception of Personal Information. Additionally, we have adopted measures to ensure that your personal information is accessible to our employees or partners employees strictly on the need to know basis.
• Our website and applications have industry standard security precautions in place to protect the loss, misuse and alteration of information which is in our environment. Whenever you change or access your account information, we facilitate the use of secure systems. The information in our custody and control is protected by adherence to reasonable security procedures in order to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us.
• Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form.

We may enter into agreement with third parties to collect, store, process your information or data but under full compliance with applicable laws. The data such shared maybe stored on servers located outside India. Such platforms may have their own privacy policies. Bringgg currently stores your data with the Cloud platform offered by: Amazon Web Services. Their policies can be accessed at: Weblink.

These third parties may have their own security standards to safeguard your information or data and we will require such third parties to adopt reasonable security standards to safeguard your information / data on commercially reasonable basis.

We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.

Third Party Websites, Applications and Services

Bringgg Application/website may include links to other websites/applications. Such websites/application are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website/application you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites/application via a link from the website's homepage, you should contact the website/application directly for more information.

Whenever you request us to share your information with a third party website or application (for example, login to a third party using your Bringgg credentials), we will provide a fresh notice and obtain consent from you regarding the details of the information that will be shared, before sharing the same. In such a case, Bringgg will not be in control of the information (shared with the third party website/application or data generated based on your usage on that website/application) and Bringgg’s privacy policy will not be applicable. The third party website/application will handle the information according to their own privacy policy. The customer shall read and provide consent to the third party’s privacy policy before requesting Bringgg to share the information.

Opting Out

When you sign up for an account, you are opting in to receive emails from Bringgg. You can log in to manage your email preferences or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Bringgg.

If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at support@bringgg.com. Please note that we may take time to process such requests, and your request shall take effect no later than 7 (Seven) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.

Questions and Concerns

For questions and concerns, if any, please write to: support@bringgg.com